Frequently Asked Questions

We work on your books weekly and complete the full month-end close by the 15th of each month. That way, you always have up-to-date financials.

We use QuickBooks Online for all restaurant clients. If you are not already on QBO, we assist with setup or conversion.

Yes! We work with all major restaurant POS systems, including:

• Toast

• Clover

• Square

• Lightspeed

• Aloha

We help match your daily sales reports to your bank deposits and ensure everything is accurate.

Absolutely. We reconcile all third-party delivery apps by recording:

• Gross sales

• Fees

• Chargebacks

• Net deposits

This ensures your financials reflect true sales and costs from these platforms.

Yes. We specialize in restaurant cleanup projects — whether you're months or years behind. We’ll get everything accurate, organized, and ready for tax time or decision-making.

We try to keep it simple. We typically need:

• Bank statements

• Credit card statements

• Payroll reports

• Inventory or waste reports (if applicable)

• Any large purchase invoices or loan documents

Most items can be pulled automatically once we have access.

We use a secure, private folder system for document uploads. You can drag-and-drop files from your phone or computer.

Tips are recorded as a liability, not income.

We reconcile:

• POS tips

• Payroll tips

• Tips paid out

This ensures compliance and clear financial reporting.

Gift card sales are recorded as a liability until redeemed.

We track:

• Gift cards sold

• Gift cards redeemed

• Clearing account adjustments

This keeps your books accurate and your liability balance correct.

Most clients are fully onboarded within 2–4 weeks, depending on how quickly we receive access and documents.

Pricing is based on:

• Monthly transaction volume

• Number of accounts

• POS systems

• Add-on services (payroll posting, sales tax, cleanup, etc.)

We provide transparent, flat-rate monthly pricing so you always know what to expect.

We offer payroll posting and reconciliation, and we work directly with your payroll provider.

If you need full-service payroll, we can recommend trusted partners.

Yes. You will always have:

• A dedicated bookkeeper

• A team lead for support

• Backup support so nothing ever falls through the cracks

You’ll always know who to contact.

We communicate as often as needed.

Most clients prefer:

• Weekly emails or check-ins

• Monthly financial reviews

• Quick text/email responses for simple questions

We adapt to your preferred communication style.

Yes — we understand restaurant life moves fast.

We respond as quickly as possible, usually same day or within 24 hours.

We specialize in restaurant bookkeeping.

That means we understand:

• High-volume transactions

• Tips and payroll

• POS reports

• Delivery fee structure

• Inventory and waste

• Seasonality

• Restaurant margins

Most bookkeepers don’t know how to read POS reports or why your bank deposits never match daily sales — we do.